Thursday night

What I took away from today was when Robert Benson was speaking he made me understand better what 'Branding' was.  So hopefully I can please Heather! The best part of today was when Carole was talking with the music, giving the instructions I could my muscles just relaxing, which was the best part of my day.  I have realized that I have made great and lasting friendships.

Staff Working Together

My staff is small, but I am trying to support and
encourage one worker to understand the importance
of customer service.  I have tried to delegate different
jobs for her, but she always complains.

We need to develop a better relationship where she feels
comfortable enough to confide in me.
Together we are going to examine her strengths and
her weaknesses in customer service.  She needs to
feel comfortable and enjoy her job.  We need to be
sure she is in a happy place,

The staff now provides a helpful, reliable and
resourceful service to all the patrons who enter
the library.

Managing Performance

Today Maggie Bahou provided everyone with interesting
information about management performance . As of now
my board only does annual evaluations.  It's very casual
and stress free.  We go over job knowledge, quality of
work, and problem solving.  We end with setting goals
for the next year. 

I look forward to taking all of the important information
that I have received back to my library.  Everyone on the
team is unique and has great value.  I will learn to praise
them daily.

Staff Development Day

I plan on having staff development day every six months. 
Letting the staff decide where and when it should be.
Rewarding and recognizing them for their hard work.
Setting a goal and encouraging everyone to do their task
appointed to them.  Look forward to the next six months.