My staff is small, but I am trying to support and
encourage one worker to understand the importance
of customer service. I have tried to delegate different
jobs for her, but she always complains.
We need to develop a better relationship where she feels
comfortable enough to confide in me.
Together we are going to examine her strengths and
her weaknesses in customer service. She needs to
feel comfortable and enjoy her job. We need to be
sure she is in a happy place,
The staff now provides a helpful, reliable and
resourceful service to all the patrons who enter
the library.
No comments:
Post a Comment